SUPPORT
Everything you need to know about how your order gets to you — and what to do if it needs to go back.
DELIVERY
Orders are processed within 1–2 business days. You'll receive a shipping confirmation email with tracking as soon as your order leaves our studio.
| Region | Method | Delivery time | Cost |
|---|---|---|---|
| Within Accra | Standard | 2–4 business days | GHS 50.00 |
| Within Ghana | Express | 1–2 business days | GHS 80.00 |
| West Africa | Standard | 5–8 business days | GHS 300.00 |
| United States / UK / EU | Standard | 7–12 business days | GHS 500.00 |
| Rest of world | Standard | 10–16 business days | GHS 700.00 |
TRACKING
Once your order ships, use the tracking link in your confirmation email, or log in to your account to see live status.
Track an orderRETURNS & EXCHANGES
We accept returns and exchanges within 14 days of delivery, on unworn items with tags attached. Start a return anytime from your account — no need to call or email first.
14-day window
From the date your order is delivered.
Free exchanges
Swap size or colour at no extra cost.
Refunds in 5–7 days
Once we receive your return.
NEED HELP?
If something arrives damaged or isn't what you ordered, we'll make it right at no cost to you — replacement, exchange or full refund, your choice.
Contact us