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LEGAL & POLICIES

Return & Exchange Policy

Last updated September 1, 2026. Please read this policy in full before requesting a return or exchange.

Contents

1. Return window

You may return most items within 14 days of the delivery date for a refund, or within 30 days for store credit. The return must be postmarked or handed to our courier within this window.

2. Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed and undamaged
  • In original condition with all tags and hygiene liners attached
  • Returned in the original packaging where possible
  • Accompanied by your order number or packing slip

3. Non-returnable items

For hygiene and quality reasons, the following cannot be returned or exchanged unless faulty:

  • Earrings and other pierced jewellery
  • Swimwear with the hygiene liner removed
  • Items marked "Final Sale" at checkout
  • Gift cards
  • Made-to-order or personalised pieces

4. How to return an item

1Start your return

Go to My Account → Orders and select "Request a return" on the item you'd like to send back.

2Pack it up

Fold the item with tags attached and place it back in its original packaging along with the packing slip.

3Send it back

Use the prepaid label we email you, or drop it at any of our partner courier points within 14 days.

4We process it

Once received and inspected, we'll email you — refunds land back on your original payment method within 5–7 business days.

5. Refunds

Refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting your return. Original shipping fees are non-refundable unless the return is due to our error. Store credit, where selected, is applied instantly to your account and never expires.

6. Exchanges

Need a different size or colour? Select "Exchange" instead of "Refund" when starting your return in your account. Exchanges are free of charge and ship out as soon as your original item is received — subject to stock availability.

7. Damaged or incorrect items

If an item arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours of delivery with a photo of the item. We'll cover return shipping and send a replacement, exchange or full refund — whichever you prefer, at no extra cost.

8. International returns

International customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service — Dash Fashion is not responsible for returns lost in transit. Customs duties and taxes paid on the original order are non-refundable.